Privacy Policy
This policy explains what personal information Urban Host Co. collects through this website, why, and what your rights are.
Who we are
This website is run by The Urban Host Co Ltd, a company registered in England and Wales (company number 17167380), registered office Flat 6, 18 Kingsend, Ruislip, HA4 7DA. We are the controller of the personal information described here. You can contact us at hello@theurbanhost.co.uk.
What we collect
- Details you send us through our forms. Your name, email address and phone number, and whatever else you choose to include: for example a property postcode, city, number of bedrooms and current rent for an estimate; your company and area for a partner application; your current role and location for a job application; and your preferred day and time for a call back.
- Technical information. When you load any website, your browser sends your IP address and basic device details to the servers that deliver it. Our hosting provider receives this for our pages. Our pages also load fonts from Google Fonts and photographs from Unsplash, so those services receive it too.
Cookies, analytics and advertising
We only use these cookies if you agree, and the cookie notice lets you choose analytics only, analytics and advertising, or neither. You can change your choice at any time using the Cookie settings link at the bottom of every page.
- Analytics. We use Google Analytics to understand how the site is used: which pages are visited, roughly where visitors come from, and whether our forms are used. It sets cookies on your device and sends this usage information, including your IP address, to Google.
- Advertising. If you accept advertising cookies, Google may also use cookies to measure how our adverts perform and to show you adverts for Urban Host Co. on other websites.
We remember your cookie choice on your device so we do not have to ask again.
Booking a stay
The search on our Book a Stay page is provided by Guesty, and bookings are completed on our Guesty booking site. Information you enter there, including payment details, is handled on that platform, and Guesty's own privacy policy applies to it alongside this one.
How we use your information
- To reply to your enquiry and prepare an earnings estimate.
- To call you back when you have asked us to.
- To consider a partner or job application.
- To keep a record of our correspondence with you.
Our legal bases are taking steps at your request before entering into a contract, and our legitimate interest in responding to people who contact us and running our business.
Who we share it with
We share your information only with the service providers we need in order to operate, such as our website host, our email provider, Guesty and, if you accept analytics, Google. We do not sell your information.
How long we keep it
We keep your information only for as long as we need it for the purpose you gave it to us, and for any period the law requires. You can ask us to delete it at any time.
Your rights
Under UK data protection law you have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to receive it in a portable format. To use any of these rights, email hello@theurbanhost.co.uk.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Changes to this policy
We will update this page if what we collect or how we use it changes. The date at the top shows when it was last revised.